Comment on Real Life UX: Returning Items to Amazon Makes Me SmileparentComments−camtarn14yIn the UK, consumers have seven days after delivery to change their mind about an online purchase and have the full cost including delivery refunded:http://en.wikipedia.org/wiki/Consumer_Protection_%28Distance...It's a pretty powerful consumer right - I'm guessing one reason it doesn't get abused is that the process of returning items has a small cost involved, even if that's just walking to the post office or waiting for a courier to pick a package up.
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In the UK, consumers have seven days after delivery to change their mind about an online purchase and have the full cost including delivery refunded:
http://en.wikipedia.org/wiki/Consumer_Protection_%28Distance...
It's a pretty powerful consumer right - I'm guessing one reason it doesn't get abused is that the process of returning items has a small cost involved, even if that's just walking to the post office or waiting for a courier to pick a package up.