Comment on Real Life UX: Returning Items to Amazon Makes Me SmileparentComments−keeperofdakeys14yThey probably give users the benefit of the doubt the first time, then flag them if they do it too much. At the scale of amazon, the cost of a product is less then the cost of the time to chase up every single report of theft.
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They probably give users the benefit of the doubt the first time, then flag them if they do it too much. At the scale of amazon, the cost of a product is less then the cost of the time to chase up every single report of theft.