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Comment on Real Life UX: Returning Items to Amazon Makes Me Smileparent

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> In most cases large retailers force their vendors to cover the costs of returned merchandise that they can't resell (due to opened packaging etc).

Yes, and this can increase costs to the consumer. Cost is cost. It has to be born by someone in the chain and it's pushed on to the consumer if possible (granted in the competitive retail space it's harder to make consumers absorb costs).

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