Eep! Thanks for pointing that out. I'll just put the list here: - Giving advice - Changing the subject - Dismissing feelings - Leading questions - Devil's advocate - Sympathy (e.g. "I know exactly what you're going through...") - Commiserating - Defensiveness - Static labeling - Sarcasm - Shutting down - Intellectualizing - One-upping - Storytelling

Not saying these are all bad all the time. Just things to maybe start noticing. See what happens when you just hold off on these types of reactions for a moment.

You don't even have to do anything. Just... chill. Be silent. Think about what the person said.

I've found this is a more actionable place to start than something like "read this book" or "take this course"