I saw company being killed by failed backup system. One unfortunate hardware failure, bad backups and company service goes offline with no way to recover in timely manner. Big clients require big compensation, company goes bankrupt. One shell script put in crontab could have prevented that, but nobody cared enough. It was not a big company, though. But consequences of one simple overlook were dire.
Change Healthcare had a 4 month outage (Feb - June). And furthermore, didn't have functional fallback plans in place.
Which means their business continuity planning was bullshit.
The good news is this caused companies in the healthcare space (at least provider, facility, and insurer sides) to start asking more pointed BCP questions to their SaaS vendors.
Comments
I saw company being killed by failed backup system. One unfortunate hardware failure, bad backups and company service goes offline with no way to recover in timely manner. Big clients require big compensation, company goes bankrupt. One shell script put in crontab could have prevented that, but nobody cared enough. It was not a big company, though. But consequences of one simple overlook were dire.
Change Healthcare had a 4 month outage (Feb - June). And furthermore, didn't have functional fallback plans in place.
Which means their business continuity planning was bullshit.
The good news is this caused companies in the healthcare space (at least provider, facility, and insurer sides) to start asking more pointed BCP questions to their SaaS vendors.