A traditional forum/message board is much better for archiving that fruitful technical knowledge. How many of us have found answers to a problem thanks to a forum post from 10 or 20 years ago?
I've never liked Slack/Discord for anything other than instant messaging, and always thought of it as ephemeral. If it's anything of significant importance, it should be documented in a place that is meant, by design, for documentation.
If it's anything of significant importance, it should be documented in a place that is meant, by design, for documentation.
The challenge we have found is that amazing technical documentation is often born from ephemeral conversations. I would love a solution that eliminated the toil required to clip out those comments into a long-term store.
The flip-side to the challenge is that moving our team from Slack to another platform better suited to long-term technical Q&A requires a significant cultural shift that may not be practical.
Comments
A traditional forum/message board is much better for archiving that fruitful technical knowledge. How many of us have found answers to a problem thanks to a forum post from 10 or 20 years ago?
I've never liked Slack/Discord for anything other than instant messaging, and always thought of it as ephemeral. If it's anything of significant importance, it should be documented in a place that is meant, by design, for documentation.
The challenge we have found is that amazing technical documentation is often born from ephemeral conversations. I would love a solution that eliminated the toil required to clip out those comments into a long-term store.
The flip-side to the challenge is that moving our team from Slack to another platform better suited to long-term technical Q&A requires a significant cultural shift that may not be practical.