That assumes you understand or realize what the system actually does. Sometimes the what is not obvious to the outsider observer. I once worked at a place that developed a new software development process designed to streamline internal development by making it more explicit. Most of us saw that the real intent was to force internal IT customers to stop asking for anything and demand we buy stuff externally instead, since the process was an enormous obstacle to even starting something new. The what took time to realize.
Comments
That assumes you understand or realize what the system actually does. Sometimes the what is not obvious to the outsider observer. I once worked at a place that developed a new software development process designed to streamline internal development by making it more explicit. Most of us saw that the real intent was to force internal IT customers to stop asking for anything and demand we buy stuff externally instead, since the process was an enormous obstacle to even starting something new. The what took time to realize.