I too have fond memories of Sun Microsystems. My customers would run into interesting bugs that "should not happen", sometimes causing a core dump. I would upload that core dump to Sun and usually within 15 to 30 minutes I was on the phone with a kernel developer that was actively debugging or more often fixing the bug. They would sometimes offer me a one-off kernel build but I would wait until it was officially released.
I experienced something similar to this maybe two times interacting with Redhat but I had to skip their support chain to do it and kernel developers would be curious and fix some odd bug usually NetApp related but it was not like Sun where this was a regular part of the support process. In fairness we paid for the highest level of support Sun offered whereas we only had a handful of customers individually with Redhat support. Still, I had never seen anything like Sun Microsystems since. Not even close.
Comments
I too have fond memories of Sun Microsystems. My customers would run into interesting bugs that "should not happen", sometimes causing a core dump. I would upload that core dump to Sun and usually within 15 to 30 minutes I was on the phone with a kernel developer that was actively debugging or more often fixing the bug. They would sometimes offer me a one-off kernel build but I would wait until it was officially released.
I experienced something similar to this maybe two times interacting with Redhat but I had to skip their support chain to do it and kernel developers would be curious and fix some odd bug usually NetApp related but it was not like Sun where this was a regular part of the support process. In fairness we paid for the highest level of support Sun offered whereas we only had a handful of customers individually with Redhat support. Still, I had never seen anything like Sun Microsystems since. Not even close.