A major vendor did something similar to us about a decade ago. Brand new notebooks bricked after the vendor's tech support directed us to install a "required" system update. Vendor claimed that they we're not liable for the damage and pointed to their End User Agreement and Warranty policy. Turns out they had clauses that stated that the vendor was not responsible for damage to devices caused by firmware or BIOS updates. We would later learn that the required system update included a BIOS update responsible for the damage. Its been over a decade since we've even considered a purchase from them again.
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A major vendor did something similar to us about a decade ago. Brand new notebooks bricked after the vendor's tech support directed us to install a "required" system update. Vendor claimed that they we're not liable for the damage and pointed to their End User Agreement and Warranty policy. Turns out they had clauses that stated that the vendor was not responsible for damage to devices caused by firmware or BIOS updates. We would later learn that the required system update included a BIOS update responsible for the damage. Its been over a decade since we've even considered a purchase from them again.