I think the underlying problem is cultural: people have been conditioned to expect others to authenticate them (give me the last 4 digits of your SSN, tell me the last two transactions on your account), BUT they haven't been told they need to authenticate others. They just aren't thinking "how do I know this is who I think it is? How do I know they haven't been kidnapped?".
My personal protocol with my bank when they ring me is for me to call them back.
The bank workers are normally quite understanding - except when it is someone from fraud detection (and yes these are legitimate calls) and they tend to get odly defensive that I wont hand out my personal information.
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I think the underlying problem is cultural: people have been conditioned to expect others to authenticate them (give me the last 4 digits of your SSN, tell me the last two transactions on your account), BUT they haven't been told they need to authenticate others. They just aren't thinking "how do I know this is who I think it is? How do I know they haven't been kidnapped?".
My personal protocol with my bank when they ring me is for me to call them back.
The bank workers are normally quite understanding - except when it is someone from fraud detection (and yes these are legitimate calls) and they tend to get odly defensive that I wont hand out my personal information.