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We were doing this for 9 years. The secret is to have part of the team serving customers and the other building products and experimenting. Also real customers are a source of good ideas.

Also real customers are a source of good ideas.

Great point. Getting the problem to fix straight from the source is ideal. Do you have any examples of how you have used that to your advantage?

Yes. Can discuss it privately. Please send me your e-mail in the contact page of http://www.databigbang.com/#contact

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