I agree with a lot of the points here, Email in itself isn't broken. I've spent the last 2 months studying users email habits, who sends what?, what do they receive?, what are the conversations like?, how is the platform being used? etc.. the conclusion is simple email is incredibly personal each single users works in their own way.
The problem is where these habits collide, the way I receive an email from you doesn't match how I'd construct and send an email, therefore whatever I receive is going to cause me a problem.
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I agree with a lot of the points here, Email in itself isn't broken. I've spent the last 2 months studying users email habits, who sends what?, what do they receive?, what are the conversations like?, how is the platform being used? etc.. the conclusion is simple email is incredibly personal each single users works in their own way.
The problem is where these habits collide, the way I receive an email from you doesn't match how I'd construct and send an email, therefore whatever I receive is going to cause me a problem.