There's not currently a requirement for a real name (though Google did at one time push that when going nuts with Google+) but they do really strongly push a cell phone number, which can easily get attached to someone who later is no longer with the company.
You need to manufacture a persona (with password hints, a cell phone plan, etc) to really be secure - or have multiple avenues to access your system.
Their point still stands. A false positive algorithmic account deactivation coupled with the impossibility of getting a human to review the decision is a very real scenario.
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I've never heard of this and I'm not aware of any requirement to use a real name. I tried googling and I'm not seeing people having that issue.
There's not currently a requirement for a real name (though Google did at one time push that when going nuts with Google+) but they do really strongly push a cell phone number, which can easily get attached to someone who later is no longer with the company.
You need to manufacture a persona (with password hints, a cell phone plan, etc) to really be secure - or have multiple avenues to access your system.
or switch to invoice billing?
Their point still stands. A false positive algorithmic account deactivation coupled with the impossibility of getting a human to review the decision is a very real scenario.