I'm not sure if you're aware of how much irreducible complexity the overall government apparatus deals with.

Yeah there are simple things that can be improved, like not using physical mail, and better appointment handling and such. That exists. But if you talk to people working in this business... those are the easy parts and people are working on those.

Then there is thousands of requests for building permits and these have to be checked, or people die because of buildings collapsing. And you need a skilled person to look at each individual location one at a time, because of physics. Those parts are really hard.