Yeah. I think the first half of the article is asking the right questions and highlighting some real problems, but part way through went in a wonky direction.
Those complexities and problems are real, but the obvious value of a context-aware AI is reducing friction by hiding those complexities from the user. So they can state a goal and have the right tools to achieve that goal selected and/or used for them.
Forcing someone to use a half-dozen devices instead of a half-dozen apps is doing the opposite: It's increasing complexity and friction for the user, by adding extra steps between "this is my goal" and "goal accomplished".
Comments
Yeah. I think the first half of the article is asking the right questions and highlighting some real problems, but part way through went in a wonky direction.
Those complexities and problems are real, but the obvious value of a context-aware AI is reducing friction by hiding those complexities from the user. So they can state a goal and have the right tools to achieve that goal selected and/or used for them.
Forcing someone to use a half-dozen devices instead of a half-dozen apps is doing the opposite: It's increasing complexity and friction for the user, by adding extra steps between "this is my goal" and "goal accomplished".