While a chargeback is effectively the right move, most large companies have extremely heavy handed responses to it even if it's to correct their error you've made good faith effort to resolve.
As I think someone else mentioned, that would be a no brainer if you had no expectation of every doing business with them again but I wouldn't do that in this case.
I saw a story on Reddit (posted it here as well) where someone did a chargeback for Google Ads and their Gmail got permabanned.
Chargebacks are not as powerful as you think. Do enough and you won’t win anymore regardless of how right you are. Uber, Amazon, Google, etc will straight up ban people who do chargebacks with no recourse.
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While a chargeback is effectively the right move, most large companies have extremely heavy handed responses to it even if it's to correct their error you've made good faith effort to resolve.
As I think someone else mentioned, that would be a no brainer if you had no expectation of every doing business with them again but I wouldn't do that in this case.
I saw a story on Reddit (posted it here as well) where someone did a chargeback for Google Ads and their Gmail got permabanned.
Chargebacks are not as powerful as you think. Do enough and you won’t win anymore regardless of how right you are. Uber, Amazon, Google, etc will straight up ban people who do chargebacks with no recourse.