About 14years ago in my first week at a new job I cobbled some code together to query our ticketing system (BMC Remedy) as a sort of quasi queue monitor. It's had a few cosmetic iterations but its still running the same backend code.
This name has been popping into my head a lot recently. I hated it a decade ago at Walmart and it was a right PITA, but I would absolutely KILL to be using BMC Remedy at this point.
I hate Salesforce for tech work and support tickets. It is the worst experience possible. Remedy was Remedy and it was obscure and weird and hard to use at times.
But I swear to god Salesforce is going to cost me my job becuase it makes it impossible to do my job well. Why can't I just open one ticket in one browser tab without 15 other tickets popping into a second tab bar? Why does it NEEEEEED to hide whatever other tab I was working on in a drop down, why can't I sort, filter, rearrange, or resize anything? IT'S BRAIN BREAKING.
Anyway thanks for reading this rant. The idea of running any sort of query or script in Remedy sounds like water in the desert to me now. I'd settle for using service-now to track things. Anything but Salesforce dammit.
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About 14years ago in my first week at a new job I cobbled some code together to query our ticketing system (BMC Remedy) as a sort of quasi queue monitor. It's had a few cosmetic iterations but its still running the same backend code.
This name has been popping into my head a lot recently. I hated it a decade ago at Walmart and it was a right PITA, but I would absolutely KILL to be using BMC Remedy at this point.
I hate Salesforce for tech work and support tickets. It is the worst experience possible. Remedy was Remedy and it was obscure and weird and hard to use at times.
But I swear to god Salesforce is going to cost me my job becuase it makes it impossible to do my job well. Why can't I just open one ticket in one browser tab without 15 other tickets popping into a second tab bar? Why does it NEEEEEED to hide whatever other tab I was working on in a drop down, why can't I sort, filter, rearrange, or resize anything? IT'S BRAIN BREAKING.
Anyway thanks for reading this rant. The idea of running any sort of query or script in Remedy sounds like water in the desert to me now. I'd settle for using service-now to track things. Anything but Salesforce dammit.