"we cannot confirm that no other such instances occurred". I'd like to understand this more. Do they 1. not have a fingerprint of what the exploit looked like because it was indistinguishable from customer behavior? 2. Not have logging necessary to audit this? Regardless, with the added monitoring to detect suspicious activity, do they also have the logging to see everything a bad actor did if there is a new exploit?
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"we cannot confirm that no other such instances occurred". I'd like to understand this more. Do they 1. not have a fingerprint of what the exploit looked like because it was indistinguishable from customer behavior? 2. Not have logging necessary to audit this? Regardless, with the added monitoring to detect suspicious activity, do they also have the logging to see everything a bad actor did if there is a new exploit?