This is the elephant in the room lots of people seem to ignore. Sure, you could sell your game solely on your own website, but what's your support like? What's your refund policy if the support sucks? Will you be there 20 years later? Will your new CEO decide to start enshittifying things?
People keep putting Steam on their desktop because Valve has spent decades cultivating customer's trust, meanwhile every other MBA has been burning it for short term gain. Partnering with Valve comes with access to things like APIs and tools, but you also receive a little bit of that trust by association.
Not only has EGS seemingly failed to build something with equivalent features, APIs, tooling, etc. but in doing so they've failed to show a reason to trust them. So if the lower cut isn't resulting lower prices, what's the value prop for customers? GOG has an angles: games nobody cared to make available for a long time and being DRM free. To me it looks like Epic took the MBA route and wanted to build a moat via console style exclusivity, but that's not trust. Free games aren't trust. Just being on the customer's machine isn't trust.
(Also, these letters aren't current. iirc Vale doesn't simply take a flat 30% cut in the current day)
This is exactly it. A company giving away a product for free to me doesn’t remind me of an honest actor, it reminds me of a casino with a “free spin” voucher, or a drug dealer giving samples. I’ve seen the “create a monopoly at a loss and then enshittify and raise prices” playbook over and over. Am I supposed to be so stupid and naive as to think Tim Sweeney is my friend? Every game he gives away just sort of proves how much of an idiot he thinks I am.
Steam has a track record of making their product better and better and the biggest scandal I can remember is when they introduced paid mods since that risked undermining the free mod market and GabeN did adjust the pricing afterwards and did personally get involved with the PR fallout. Otherwise the service has just gradually gotten better and better for the customer. Steam is privately owned instead of being owned by publicly traded companies and that helps with my confidence in the company.
Comments
This is the elephant in the room lots of people seem to ignore. Sure, you could sell your game solely on your own website, but what's your support like? What's your refund policy if the support sucks? Will you be there 20 years later? Will your new CEO decide to start enshittifying things?
People keep putting Steam on their desktop because Valve has spent decades cultivating customer's trust, meanwhile every other MBA has been burning it for short term gain. Partnering with Valve comes with access to things like APIs and tools, but you also receive a little bit of that trust by association.
Not only has EGS seemingly failed to build something with equivalent features, APIs, tooling, etc. but in doing so they've failed to show a reason to trust them. So if the lower cut isn't resulting lower prices, what's the value prop for customers? GOG has an angles: games nobody cared to make available for a long time and being DRM free. To me it looks like Epic took the MBA route and wanted to build a moat via console style exclusivity, but that's not trust. Free games aren't trust. Just being on the customer's machine isn't trust.
(Also, these letters aren't current. iirc Vale doesn't simply take a flat 30% cut in the current day)
This is exactly it. A company giving away a product for free to me doesn’t remind me of an honest actor, it reminds me of a casino with a “free spin” voucher, or a drug dealer giving samples. I’ve seen the “create a monopoly at a loss and then enshittify and raise prices” playbook over and over. Am I supposed to be so stupid and naive as to think Tim Sweeney is my friend? Every game he gives away just sort of proves how much of an idiot he thinks I am.
Steam has a track record of making their product better and better and the biggest scandal I can remember is when they introduced paid mods since that risked undermining the free mod market and GabeN did adjust the pricing afterwards and did personally get involved with the PR fallout. Otherwise the service has just gradually gotten better and better for the customer. Steam is privately owned instead of being owned by publicly traded companies and that helps with my confidence in the company.