RE "......the person on the phone had broken English phoning from a Thai phone number......" Probably a person that works at the hard drive factory IN Thialand. Hard drive capacity reduced in this way when part of the drive has a problem. Maybe its a warranty return. I would complain directly to Western Digital . If the problem was detected at factory, most likely it never would have had a 10K sticker put on ....
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RE "......the person on the phone had broken English phoning from a Thai phone number......" Probably a person that works at the hard drive factory IN Thialand. Hard drive capacity reduced in this way when part of the drive has a problem. Maybe its a warranty return. I would complain directly to Western Digital . If the problem was detected at factory, most likely it never would have had a 10K sticker put on ....