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Comment on TED Talk - How to make your consumers happy - Malcom Gladwell (video)parent

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Yah, the after-the-fact layer of beauty doesn't work so much. I had to push pretty hard recently for a redesign of an interface _before_ work began on a port to a new architecture.

Somehow folks thought they would build everything, then make it better/usable/pretty. But the process needs to be the other way around at such a critical time.

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