Corporations gonna corporate. And when they merge and buy each other, information disappears. People get fired or leave, dropping relationships.
I had a ten year colo relationship with AT&T, mostly but not entirely datacenters, where the salescritter would be changed every single time I tried to talk to them. 3-4x a year, they either left or were re-org'd elsewhere or our account was moved to a different group. (Datacenter techs: competent. Datacenter manager: competent. Sales staff: chaotic.) Eventually I learned to open a ticket to find out who the salescritter would be.
On the other hand, there was a competent server salesperson at company X who I used to buy lots of stuff from; company X started raising prices and flubbing tech support returns, so on my next order I tried company Y. I was rather surprised to get the same server salesperson -- who had just taken a job at Y.
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Corporations gonna corporate. And when they merge and buy each other, information disappears. People get fired or leave, dropping relationships.
I had a ten year colo relationship with AT&T, mostly but not entirely datacenters, where the salescritter would be changed every single time I tried to talk to them. 3-4x a year, they either left or were re-org'd elsewhere or our account was moved to a different group. (Datacenter techs: competent. Datacenter manager: competent. Sales staff: chaotic.) Eventually I learned to open a ticket to find out who the salescritter would be.
On the other hand, there was a competent server salesperson at company X who I used to buy lots of stuff from; company X started raising prices and flubbing tech support returns, so on my next order I tried company Y. I was rather surprised to get the same server salesperson -- who had just taken a job at Y.