Totally agreed, the level of entitlement among the public is really amazing, especially when it comes to online/free services. CL is not a charity, it is not a non-profit. They can do anything they want, as long as it is legal. Of course their interface is bad etc. But they've got the biggest audience, the site is fast/predictable/never down, they also do their best to keep spammers/scammers out. What else could we ask from a totally free (for the most part) service?