I see this a lot in tech companies. Amazingly skilled engineers, people that convert ideas into code quickly but completely lack interpersonal skills and are emotionally very immature. The response could not be worse (well, in fact it could... but nevermind). Not humble, not compassionate, kind of arrogant and no clear action plan.

Well, Cloudflare entered the red flag companies list. As employer and as product.

Personally I would expect no response at all or a response admitting they were in fault, admit the failure from top down management and set some concrete measures to be taken.

In the end companies - still - depend on people. Big image damage!