Several things can happen with a card that's in the inbox: it can go to Roadmap, Planning, Engineering, Current Development, or just be archived if it's not something we can prioritize at the moment. Bugs have a separate board, so they usually don't end up in the Inbox.
Most of our customers' ideas live on our UserVoice feedback forum (feedback.uservoice.com). If an issue comes up during the Inbox review meeting and we don't plan on implementing the solution the next 3 Q's, we archive the card, or create an idea on our forum (if not there already). The key here is that people are encouraged to bring up that exact same issue next week, if it's still something that creates a lot of buzz among our customers. That helps us understand what the current pain points are and prioritize cards accordingly.
Comments
Several things can happen with a card that's in the inbox: it can go to Roadmap, Planning, Engineering, Current Development, or just be archived if it's not something we can prioritize at the moment. Bugs have a separate board, so they usually don't end up in the Inbox. Most of our customers' ideas live on our UserVoice feedback forum (feedback.uservoice.com). If an issue comes up during the Inbox review meeting and we don't plan on implementing the solution the next 3 Q's, we archive the card, or create an idea on our forum (if not there already). The key here is that people are encouraged to bring up that exact same issue next week, if it's still something that creates a lot of buzz among our customers. That helps us understand what the current pain points are and prioritize cards accordingly.