Over Black Friday I tried to buy two pairs of shoes from Vessi. This would've been my third order from them with the same delivery details in 24 months. They told me my order was flagged for random security check and asked me to send them a copy of my driving license / passport by email. I told them that these were an incredibly sensitive documents with which a bad actor could literally take over my life, reminded them that I was a repeat customer, and asked them if they could send me any independent verification of their cybersecurity chops. They responded with a templated response telling me that the order would be cancelled if I didn't send them my license/passport. I told them to go ahead and cancel it. They've lost me as a customer. I'm not sending those documents to a shoe store with no ability to even confirm there is any security behind the scenes.
Comments
Over Black Friday I tried to buy two pairs of shoes from Vessi. This would've been my third order from them with the same delivery details in 24 months. They told me my order was flagged for random security check and asked me to send them a copy of my driving license / passport by email. I told them that these were an incredibly sensitive documents with which a bad actor could literally take over my life, reminded them that I was a repeat customer, and asked them if they could send me any independent verification of their cybersecurity chops. They responded with a templated response telling me that the order would be cancelled if I didn't send them my license/passport. I told them to go ahead and cancel it. They've lost me as a customer. I'm not sending those documents to a shoe store with no ability to even confirm there is any security behind the scenes.