Hey, Jason Goldberg, CEO of Fab here. I just looked into this.
This was just our standard process of making sure that every order is completed properly. A critical part of our long term differentiation is making sure every customer interaction with Fab is a good one.
We want nothing short of every Fab customer to LOVE Fab. That's a big goal. People like a lot of websites but not many people LOVE an ecommerce site. That's our ambition.
Smile, you're designed to. And, keep challenging us to make sure we deliver fantastic service.
Comments
Hey, Jason Goldberg, CEO of Fab here. I just looked into this.
This was just our standard process of making sure that every order is completed properly. A critical part of our long term differentiation is making sure every customer interaction with Fab is a good one.
We want nothing short of every Fab customer to LOVE Fab. That's a big goal. People like a lot of websites but not many people LOVE an ecommerce site. That's our ambition.
Smile, you're designed to. And, keep challenging us to make sure we deliver fantastic service.