The absurd part is upfront tipping and then showing the tip to the driver. Because then it is no longer functioning as a tip, but as quantified expected pay from the customer. Thereby creating an unintended incenitve system that affects service.
Tips are meant to be incentive, but this system is weighted too heavily in favor of the driver. And so the incentive is warping the service too much.
If these companies want to operate like this, they should just automatically add a tip to every order as a fixed percentage.
But they won't because then they'll be undercut by the company that doesn't. Returning us to the logic of the standard tipping system whereby the driver gets or knows their tip after the service is complete.
Comments
The absurd part is upfront tipping and then showing the tip to the driver. Because then it is no longer functioning as a tip, but as quantified expected pay from the customer. Thereby creating an unintended incenitve system that affects service.
Tips are meant to be incentive, but this system is weighted too heavily in favor of the driver. And so the incentive is warping the service too much.
If these companies want to operate like this, they should just automatically add a tip to every order as a fixed percentage.
But they won't because then they'll be undercut by the company that doesn't. Returning us to the logic of the standard tipping system whereby the driver gets or knows their tip after the service is complete.