Did you gasp go to the apple store and tell them what happened?

This is a good point, the author wrote:

I arrived at the @Apple store with 1 working AirPod case and 1 working headphone. I spent $95 for a replacement AirPod and left the store with the case and both AirPods not working.

All we know is that he went to the Apple store. It is not clear whether or not he described his issue while he was getting a replacement AirPod from that store.