As the owner of a Nexus One I've had some frustrating experiences with Google's customer services. They frustrated a lot of users [1] and it was obvious they were unprepared to handle support issues and angry customers. HTC and Apple both offer exemplary customer service and Google will have a lot of work to do to match them in customer satisfaction.
Support is Google's greatest weakness. If they want to be a successful consumer electronics company they need to step it up fast. Apple is leagues ahead of them in this.
Comments
As the owner of a Nexus One I've had some frustrating experiences with Google's customer services. They frustrated a lot of users [1] and it was obvious they were unprepared to handle support issues and angry customers. HTC and Apple both offer exemplary customer service and Google will have a lot of work to do to match them in customer satisfaction.
[1] http://www.pcworld.com/article/186399/google_faces_deluge_of...
Support is Google's greatest weakness. If they want to be a successful consumer electronics company they need to step it up fast. Apple is leagues ahead of them in this.
In my opinion, if they had sold it for much cheaper, then that trade off (next to no support) would've been fine.