It doesn't seem to be a widespread problem, and how do you know it's not the universities themselves changing the configs automatically with some other software?
I'm sure you can reply to Google support again, and work with the universities to debug this, using their Google support as well. It might not be Google at all.
Just saying that a single support reply indicating that a rep misunderstood your request isn't uncommon. You still have a lot of steps to try to debug and solve this. I don't see how this is a Tell HN.
But it's not though -- companies like Stripe are well known for replying here, but not Google.
And every educational institution that uses Google Workspace for Education gets high-quality enterprise-level support, which is the channel OP should be going through.
This isn't something involving free consumer accounts.
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Why are you posting this here though?
It doesn't seem to be a widespread problem, and how do you know it's not the universities themselves changing the configs automatically with some other software?
I'm sure you can reply to Google support again, and work with the universities to debug this, using their Google support as well. It might not be Google at all.
Just saying that a single support reply indicating that a rep misunderstood your request isn't uncommon. You still have a lot of steps to try to debug and solve this. I don't see how this is a Tell HN.
Because this is the only place to actually get any support from Google, instead of just canned responses from a chat bot
But it's not though -- companies like Stripe are well known for replying here, but not Google.
And every educational institution that uses Google Workspace for Education gets high-quality enterprise-level support, which is the channel OP should be going through.
This isn't something involving free consumer accounts.