I bought a license for an app recently and didn't get my license key because I entered gmail.con or something. I was really pissed at them for about a day until I pestered them and they sorted it out. After it was over I was still kind of annoyed with them, really for no good reason, even though I was the one who goofed up.
Hey, maybe that was me! I sell software online via PayPal IPN, and at least once a day (often more) I get email from customers angry at me for not sending their license key. Invariably it's because they no longer use the email address that PayPal thinks they do.
I tried highlighting this in the FAQ and on the purchase page, but the rate at which it happens didn't seem to change.
Well, in this case they use Paypal for payments, and I used my Paypal account, so I got the receipt just fine, but never got the license key. So the possibility of "I gave them the wrong email address" never entered my mind for me to double-check.
Comments
I bought a license for an app recently and didn't get my license key because I entered gmail.con or something. I was really pissed at them for about a day until I pestered them and they sorted it out. After it was over I was still kind of annoyed with them, really for no good reason, even though I was the one who goofed up.
Hey, maybe that was me! I sell software online via PayPal IPN, and at least once a day (often more) I get email from customers angry at me for not sending their license key. Invariably it's because they no longer use the email address that PayPal thinks they do.
I tried highlighting this in the FAQ and on the purchase page, but the rate at which it happens didn't seem to change.
A good solution for them would be doing an email confirmation before charging someone's card.
Well, in this case they use Paypal for payments, and I used my Paypal account, so I got the receipt just fine, but never got the license key. So the possibility of "I gave them the wrong email address" never entered my mind for me to double-check.