But, like in most big organizations, I suspect the web people and the company data people don't talk to one another.
Sounds like you're trying to assume good intentions, but you sound extremely naive as a result.
The issue is privatized utilities. They are an ordained monopoly. Their failure to "talk to one another" is not a failure at all. They have no reason to even consider the problem in the first place. You're still paying them, are you not?
Oh FFS plenty of government services do the exact same thing. The issue isn't private/public. It's our modern development culture of not looking for edge cases to begin with, and ignoring them when they arise later.
My city uses Google to fill addresses on their tax portal, so for new construction this exact issue arises. My power company (a public utility) uses recaptcha for logins and I frequently struggle with it.
Comments
Sounds like you're trying to assume good intentions, but you sound extremely naive as a result.
The issue is privatized utilities. They are an ordained monopoly. Their failure to "talk to one another" is not a failure at all. They have no reason to even consider the problem in the first place. You're still paying them, are you not?
Oh FFS plenty of government services do the exact same thing. The issue isn't private/public. It's our modern development culture of not looking for edge cases to begin with, and ignoring them when they arise later.
My city uses Google to fill addresses on their tax portal, so for new construction this exact issue arises. My power company (a public utility) uses recaptcha for logins and I frequently struggle with it.