We had a similar experience with an app last year. Submitted, rejected for small reasons, submitted again, no word for four weeks despite constant attempts to contact Apple, then a phone call. Turns out they also have some rules they don't publish. I asked for their explanation in writing and they were unwilling to give it so I had to go to my Board of Directors with nothing to show for why the app was not approved for weeks. Had to rip out a huge part of it and recode over a two week 18 hour day madness before being approved in 20 minutes after submission (they do help out when you bend over).
As for the rule.....basically, unless you are the New York Times, you are not allowed to use their recurring subscription payment model. It's "public" per se, but they don't let anyone use it unless you are a massive publishing company and fit into their preferred business model.
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We had a similar experience with an app last year. Submitted, rejected for small reasons, submitted again, no word for four weeks despite constant attempts to contact Apple, then a phone call. Turns out they also have some rules they don't publish. I asked for their explanation in writing and they were unwilling to give it so I had to go to my Board of Directors with nothing to show for why the app was not approved for weeks. Had to rip out a huge part of it and recode over a two week 18 hour day madness before being approved in 20 minutes after submission (they do help out when you bend over).
As for the rule.....basically, unless you are the New York Times, you are not allowed to use their recurring subscription payment model. It's "public" per se, but they don't let anyone use it unless you are a massive publishing company and fit into their preferred business model.