As a startup grows, so does the user or customer base. First come the early adopters. If you're one of those, you should be prepared that the service you're using can be discontinued any day. That shouldn't be a problem, because, being an early adopter, you already have the next new thing in view.
Once the early adopter phase is over, a service should - in my opinion - have started making profit. It's very nice for a startup to have enough funding to take their time while figuring out how to generate revenue, but from the user's point of view, that's hardly reassuring.
Users should trust services, that are making money. It reduces the risk of the service being shut down when the funding money runs out or the company gets bought.
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As a startup grows, so does the user or customer base. First come the early adopters. If you're one of those, you should be prepared that the service you're using can be discontinued any day. That shouldn't be a problem, because, being an early adopter, you already have the next new thing in view.
Once the early adopter phase is over, a service should - in my opinion - have started making profit. It's very nice for a startup to have enough funding to take their time while figuring out how to generate revenue, but from the user's point of view, that's hardly reassuring.
Users should trust services, that are making money. It reduces the risk of the service being shut down when the funding money runs out or the company gets bought.