1) I got some promotional mail for a new subscriber deal, and I asked if they could give me that deal too. In response they gave me a better deal and a free month.
2) I used my tokens to download what I thought was the latest edition of a book(2005, pdf only), but discovered a month later that there was a newer one just released(6yrs newer, epub and .mobi formats). I asked if there was anything they could do, and they refunded my tokens so I could get the new one. (They also gave me 200 extra tokens which they removed after I notified them. If it was a smaller qty I would have just assumed they were being nice and kept them, but 200 was pretty clearly an error.)
Comments
The customer service for Safari is great too.
1) I got some promotional mail for a new subscriber deal, and I asked if they could give me that deal too. In response they gave me a better deal and a free month.
2) I used my tokens to download what I thought was the latest edition of a book(2005, pdf only), but discovered a month later that there was a newer one just released(6yrs newer, epub and .mobi formats). I asked if there was anything they could do, and they refunded my tokens so I could get the new one. (They also gave me 200 extra tokens which they removed after I notified them. If it was a smaller qty I would have just assumed they were being nice and kept them, but 200 was pretty clearly an error.)