thanks, some very good thoughts here for sure but if im to understand intellichat the idea is to hustle up a better offer for people that are leaving. this starts to feel like att or even a car dealership.

no doubt something like this increases numbers but it produces weaker customer relationships and less room for your company to act with integrity - which is what people adore. you dont need to upsell when your customers are begging for more; more fun and inspiring for you too.

engineering an immediate dollar machine has the same effects as most short term strategies so keep "t" in mind when performing an optimization.