Comment on Intro to Social Hacking: How we lowered our cancellation rate by 90%parentComments−LeandroLovisolo14yLink for the lazy: http://kraut.hciresearch.org/content/books−jgarmon14ySupplementary material: the Onlinesmanship WIki http://onlinemanship.wikia.com/wiki/OnlinemanshipCurated by Theresa Neilsen Hayden, who at one time modded comments at BoingBoing. As a former forum mod myself, I can attest that there are LOTs of great crowd-hacking insights here.
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Link for the lazy: http://kraut.hciresearch.org/content/books
Supplementary material: the Onlinesmanship WIki http://onlinemanship.wikia.com/wiki/Onlinemanship
Curated by Theresa Neilsen Hayden, who at one time modded comments at BoingBoing. As a former forum mod myself, I can attest that there are LOTs of great crowd-hacking insights here.