What is a pain point? Is it a problem? ... don't apologise I'm just looking at it like a n00b.
"... Any suggestions on how I can inform users what's going on without cluttering the page (pop-overs sounds like a good idea)? ..."
If users find it hard. A series of lo-tech screen caps showing a real example or a hi-tech video leading users through would do the job. Removal or explanation of any jargon. Seek feedback from actual users to get the best results.
Comments
"... pain point ..."
What is a pain point? Is it a problem? ... don't apologise I'm just looking at it like a n00b.
"... Any suggestions on how I can inform users what's going on without cluttering the page (pop-overs sounds like a good idea)? ..."
If users find it hard. A series of lo-tech screen caps showing a real example or a hi-tech video leading users through would do the job. Removal or explanation of any jargon. Seek feedback from actual users to get the best results.