One of ServiceNow’s biggest mistakes and greatest strengths is how much freedom it provides admins and devs to absolutely grind the instance to a halt.

Every shitty or slow ServiceNow instance I have seen in recent memory is because the customer is slugging along horrible code and poorly designed LCNC apps. A well managed instance can fly.

Not that the platform doesn’t have its problems of course. But most people’s experience with it is as the victim/end user of awful implementations.

My university used a resold white label instance from a consultant and that thing was an absolute disaster.