100% this - I used to do enterprise integrations in the early days of ServiceNow. It's not a bad platform, consulting companies can suck (most do) and in-house implementations usually suck for different reasons.
ServiceNow is a combination of data modeling, interface and process design along with carefully balancing how to do things. Most of my time was in the CMS and SOAP integrations.
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100% this - I used to do enterprise integrations in the early days of ServiceNow. It's not a bad platform, consulting companies can suck (most do) and in-house implementations usually suck for different reasons.
ServiceNow is a combination of data modeling, interface and process design along with carefully balancing how to do things. Most of my time was in the CMS and SOAP integrations.