I've had a good experience with EA tech support getting chargers rebooted quickly without a fuss, but my experience is universally that the networks don't have any proper telemetry to deal with or even be aware of issues before some sap shows up needing the charger.
One particular instance that stands out is I pulled up to a Shell Recharge station and found it completely off; checked their own app and it showed as offline; and called their support and informed them so they could open a repair ticket, being unaware of any problem. There's really no excuse for this: Shell had the information that this station was offline, but didn't have any automated action in place.
Yes, but you should never ever have to call.
The fact that you've had to call once is a problem.
The fact that you've had to call multiple times is a huge problem.
For this reason, I've never recommended a non-Tesla to anyone in US, despite having switched from Tesla myself. CCS network cars feel too much like a hobbyist / enthusiast situation for me still. Like 5 years of hoping they'd get behind the 2G iPhone on iOS 1.0 ...
That's what the GP was saying with "There's really no excuse for this: Shell had the information that this station was offline, but didn't have any automated action in place."
Comments
I've had a good experience with EA tech support getting chargers rebooted quickly without a fuss, but my experience is universally that the networks don't have any proper telemetry to deal with or even be aware of issues before some sap shows up needing the charger.
One particular instance that stands out is I pulled up to a Shell Recharge station and found it completely off; checked their own app and it showed as offline; and called their support and informed them so they could open a repair ticket, being unaware of any problem. There's really no excuse for this: Shell had the information that this station was offline, but didn't have any automated action in place.
Yes, but you should never ever have to call. The fact that you've had to call once is a problem. The fact that you've had to call multiple times is a huge problem.
For this reason, I've never recommended a non-Tesla to anyone in US, despite having switched from Tesla myself. CCS network cars feel too much like a hobbyist / enthusiast situation for me still. Like 5 years of hoping they'd get behind the 2G iPhone on iOS 1.0 ...
That's what the GP was saying with "There's really no excuse for this: Shell had the information that this station was offline, but didn't have any automated action in place."