Just so; in some cases we are already beyond the point where you need to be in some way wealthy or privileged in order to interact with a company beyond the basic automated phone and web-based interface.
Yet every so often I still hear someone (to be fair, not nearly as often as I used to) suggest that poor people (and sometimes refugees) having phones shows that they're undeserving of assistance, since they can clearly afford a phone. As you say, it's becoming the cheapest and in some cases only way to interact with a lot of businesses and services that are necessary simply to operate in society.
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Just so; in some cases we are already beyond the point where you need to be in some way wealthy or privileged in order to interact with a company beyond the basic automated phone and web-based interface.
Yet every so often I still hear someone (to be fair, not nearly as often as I used to) suggest that poor people (and sometimes refugees) having phones shows that they're undeserving of assistance, since they can clearly afford a phone. As you say, it's becoming the cheapest and in some cases only way to interact with a lot of businesses and services that are necessary simply to operate in society.