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Comment on Ask HN: Stepfather had $500k+ crypto stolen; PI found thief; but FBI won't help

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Did he file a claim on the FBI website? You cannot jut contact the FBI or SS in the way you would contact customer support. You have to file a claim and then at their discretion they may open an investigation, and if so, collect more info.

Claims were filled. In a few cases agents were spoken to to take statements. There was a secret service office close enough so he went in person. No avail.

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