I feel like both have their place. I want to browse every option and read 100 reviews when I’m ordering a sofa or enrolling my kid in a school. But if I just want to make sure I have dishwasher detergent, size 4 diapers, and espresso beans waiting for me when I get home tonight, what I wouldn’t give for an AI agent which would — with just that prompt — do its best to make it happen, even if it had to deviate from brands or stores I would normally patronize in order to actually ensure that I got what I needed. Like a human assistant would. What I’m saying is, at least a third of my needs I’d be fine summarizing briefly like that and letting AI make an educated guess if it didn’t have enough history to rely on yet.
I’m just waiting with bated breath to see how this obvious desire to plug “AI” into things to create utility (optimistically assuming security gets sorted) collides with our present world where nobody from Expedia to retailers to governments provide any open APIs, only presenting (usually terrible) human UIs. Will the agents that eventually get made, just be emulating a browser and using computer vision and figuring out how to use these sites the way people do? Or will businesses open up and see API access to bots as a way to bring in more business?
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I don't see this happening for the same reason we organize our stuff into boxes and folders.
Chat is by nature unorganized and unspecialized.
To extend on this argument, this is also partially the reason that low code never took off.
I feel like both have their place. I want to browse every option and read 100 reviews when I’m ordering a sofa or enrolling my kid in a school. But if I just want to make sure I have dishwasher detergent, size 4 diapers, and espresso beans waiting for me when I get home tonight, what I wouldn’t give for an AI agent which would — with just that prompt — do its best to make it happen, even if it had to deviate from brands or stores I would normally patronize in order to actually ensure that I got what I needed. Like a human assistant would. What I’m saying is, at least a third of my needs I’d be fine summarizing briefly like that and letting AI make an educated guess if it didn’t have enough history to rely on yet.
I’m just waiting with bated breath to see how this obvious desire to plug “AI” into things to create utility (optimistically assuming security gets sorted) collides with our present world where nobody from Expedia to retailers to governments provide any open APIs, only presenting (usually terrible) human UIs. Will the agents that eventually get made, just be emulating a browser and using computer vision and figuring out how to use these sites the way people do? Or will businesses open up and see API access to bots as a way to bring in more business?