I agree, the original article seemed more aimed at people who would deliberately pretend they were on your side and then turn around and do the opposite. Applying this combative term to include people who are trying to be nice or succeed at using your app may lead to bad outcomes. I don't disagree with others who have suggested that it may be "more efficient" to get the most honest feedback possible, but all parties have to understand that going into it.
All of this reminds me a little of Crocker's Rules on SL4, where participants would explicitly invoke a special conversational mode to request brutal honesty. That's an important distinction: It's okay to ask for brutal honesty, but if you dish it out to someone without having been asked to, they may react more to the brutality than the honesty, which will probably make the rest of the exchange markedly less efficient.
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I agree, the original article seemed more aimed at people who would deliberately pretend they were on your side and then turn around and do the opposite. Applying this combative term to include people who are trying to be nice or succeed at using your app may lead to bad outcomes. I don't disagree with others who have suggested that it may be "more efficient" to get the most honest feedback possible, but all parties have to understand that going into it.
All of this reminds me a little of Crocker's Rules on SL4, where participants would explicitly invoke a special conversational mode to request brutal honesty. That's an important distinction: It's okay to ask for brutal honesty, but if you dish it out to someone without having been asked to, they may react more to the brutality than the honesty, which will probably make the rest of the exchange markedly less efficient.