This immediately reminded the black mirror episode smithereens. Character played by Andrew Scott finally got his phone call with the ceo of the social app and was telling him how it killed her Fiancee while sobbing. HR on the other end told him to give this Therapy speak "You sound like you're in a lot of pain." to which he responded with "Oh, Jesus fucking Christ! Speak like a fucking human being!".

The quoted last words in the beginning of the article are just like that.