It isn't a perfect solution, but we often use unfuddle ( http://unfuddle.com ) for that. You can attach files to tickets, and set milestones to be dependant on tickets, so it's always easy to send a client a report showing which outstanding tickets allocated to them are holding up a particular milestone.
It introduces a lot of "project management" administrative work, which we're still struggling with deciding which projects benefit enough from it to account for the extra time spent in the project management tool, and which projects are small enough that letting one person "own" the project and deal with all that manually is worth the risk of dropping things on the floor occasionally.
There's a free level of account (2 users, 200mB storage) you can use to test drive it...
Comments
It isn't a perfect solution, but we often use unfuddle ( http://unfuddle.com ) for that. You can attach files to tickets, and set milestones to be dependant on tickets, so it's always easy to send a client a report showing which outstanding tickets allocated to them are holding up a particular milestone.
It introduces a lot of "project management" administrative work, which we're still struggling with deciding which projects benefit enough from it to account for the extra time spent in the project management tool, and which projects are small enough that letting one person "own" the project and deal with all that manually is worth the risk of dropping things on the floor occasionally.
There's a free level of account (2 users, 200mB storage) you can use to test drive it...