When does a startup stop being a startup and starts being a normal company that handles things like support and "edge cases" only affecting 0.01% of their users/customers? At some point, those 0.01% are still (tens/hundreds of) thousands.
Maybe the ideal is to exist in a superposition where you are a normal unresponsive scaled-up tech company to your boring ordinary customers, but still project a startup image to cutting-edge users who might bring in substantial new business.
Stripe seems to be doing a pretty good job at that.
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Scale first, clean up later. It's the DNA of unicorns.
When does a startup stop being a startup and starts being a normal company that handles things like support and "edge cases" only affecting 0.01% of their users/customers? At some point, those 0.01% are still (tens/hundreds of) thousands.
Maybe the ideal is to exist in a superposition where you are a normal unresponsive scaled-up tech company to your boring ordinary customers, but still project a startup image to cutting-edge users who might bring in substantial new business.
Stripe seems to be doing a pretty good job at that.
To be fair Stripe support is pretty helpful. I chatted with them tonight to clear up trouble I was having with the API.
I'm glad to hear that.