It still takes effort to switch and there may be an issue with the original payment provider retaining your funds.
Payments are a critical part of your business and it's a disaster to be switched off at zero notice.
Yes, the obvious mitigation is to support two providers, but that can be a big investment when you want to integrate with your book keeping, fulfilment systems etc.
And if customer service was a bit more proactive then people wouldn't have to come to social media to flag when they have been treated unfairly.
I'm happy that people have an escalation path through social media noise as I've had to rely on it myself many times.
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Agree. There are dozens of payment providers you could use in this situation.
This call for help rubs me the wrong way.
It still takes effort to switch and there may be an issue with the original payment provider retaining your funds.
Payments are a critical part of your business and it's a disaster to be switched off at zero notice.
Yes, the obvious mitigation is to support two providers, but that can be a big investment when you want to integrate with your book keeping, fulfilment systems etc.
And if customer service was a bit more proactive then people wouldn't have to come to social media to flag when they have been treated unfairly.
I'm happy that people have an escalation path through social media noise as I've had to rely on it myself many times.
I haven't seen a case where Stripe doesn't retain 1-2 weeks worth of revenue "to handle refunds".
OP also is subscription based, and if he used Stripe's tooling to implement the subscription process, they're holding a lot of customer data hostage.
(Which is why you shouldn't touch these "helpful" all in one solutions in the first place, but it's an easy enough mistake to make.)
Are there any payment providers that let you migrate a customer subscription to a competitor?
This isn't solely a Stripe problem, yes.
And the random cancelling doesnt rub you the wrong way?